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Purchase terms

The webshop www.heldron.com (hereinafter the Webshop) is owned by HELDRON OÜ (registry code 14313257), located at Kivipere tn4, 13516, Tallinn, Estonia.

Validity of the sales contract, product and price information

The terms of sale apply to purchases of goods from the Web Store.
The prices of the products sold in the online store are indicated with the products.
The delivery fee is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery.
The delivery fee will be shown to the buyer when placing the order.
Product information is available in the Online Store directly at the item.
The online shop currency is the Euro [EUR].
The goods can be paid for by invoice by bank transfer, in cash at the point of dispatch or through a payment center via Estonian bank links.

You have to add the desired products to the shopping cart.
To place an order, fill in the required fields and choose the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid through a bank link or other payment solution. The Agreement shall enter into force upon receipt of the amount due into the bank account of the Online Shop.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer shall be informed at the earliest opportunity and the money paid (including delivery costs) shall be refunded immediately, but not later than within 14 days of dispatch.
An unpaid order is active for 5 days, after which time the order is considered to be canceled.

The goods will be shipped to the following countries: Estonia (If you would like to order abroad, please contact us by e-mail: info@heldron.com).
The cost of shipping the goods is borne by the buyer and the corresponding price information is displayed next to the shipping method.
Domestic shipments generally arrive at the destination specified by the buyer within 3-7 business days of the entry into force of the contract of sale. Outside Estonia, delivery will be by CONTRACT. In exceptional cases, delivery may take place up to 45 calendar days.
If no one can be reached with the contact details and address given in the order, RE-DELIVERY IS PAYABLE!

Right of withdrawal

Upon receipt of the order, the buyer has the right to withdraw from the contract concluded within the e-shop within 14 days [depending on the products, the buyer may not have the right to withdraw; PRODUCTS ON ORDER].
The right of withdrawal does not apply if the buyer is a legal person.
If paid through a bank link or any service provider (for example, buy.ee environment) then in case of withdrawal from the contract of sale the price of the goods minus the environmental service fee (goods price - service fee = refundable amount) will be refunded.
To use the 14-day return policy, the goods must be unused and in their original packaging. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Web Store has the right to reduce the refundable amount in proportion to the value of the goods.
To return the item, you must submit a withdrawal form, the form of which is available here: the withdrawal form and send it to info@heldron.com no later than 14 days after receipt of the item.
The cost of returning the goods shall be borne by the buyer unless the reason for the return is the fact that the item to be returned does not correspond to the ordered one (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has delivered the goods to the carrier within the said period.
Upon receipt of the returned goods, the Online Shop shall refund to the Purchaser any fees received from the Purchaser under the Agreement immediately, but not later than 14 days after receipt of the application for withdrawal.
The Online Store may refuse to refund until the item that is the subject of the contract has been returned or the buyer has provided proof of return, whichever is earlier.
If the buyer has explicitly opted for a method of delivery other than the cheapest standard delivery method offered by the Web Store, the Web Store does not have to reimburse the consumer for any cost exceeding the standard delivery method.
The online shop has the right to withdraw from the sale and reclaim the goods from the buyer if the price of the goods in the online shop is mistakenly marked below the market price of the goods.
Right to file a claim

The Webshop shall be liable for any lack of conformity or defect in the goods sold to the Purchaser, which existed at the time of delivery of the item, and which occurs within two years of delivery of the goods to the Purchaser.
Within this first six months of delivery of the item to the buyer, the defect is presumed to have already existed at the time of delivery. It is the Web Store's responsibility to rebut this assumption.
The purchaser has the right to contact the online store within two months at the latest by sending an email to info@heldron.com.
The webshop is not responsible for any defects that occur after delivery of the goods to the buyer.
If any item purchased from the Web Store has defects for which the Web Store is responsible, the Online Store will repair or replace the defective item.
If the goods cannot be repaired or replaced, the Web Store will refund to the Purchaser all the fees associated with the contract of sale.
The online shop responds to a consumer complaint in writing or in a format that can be reproduced in writing within 15 days.
The warranty does not apply to mechanical damage or natural wear caused by the consumer!

Direct marketing and processing of personal data

The online store will use the personal information (including name, phone number, address, e-mail address, bank details) entered by the buyer only for processing the order and sending the goods to the buyer.
The online store transmits personal information to the transport service companies in order to deliver the goods.
The webshop will only send newsletters and offers to the buyer's email address if the buyer has requested to do so by entering an email address on the website and announcing their wish to receive direct mail notifications.
Buyers may opt out of offers and newsletters sent to them by email at any time by notifying us by email or by following the instructions in the offers containing email.
Solving arguments

If the buyer has any complaints about the Web Store, they should be sent by email to info@heldron.com or by calling: +372 5681 9981.
If the Buyer and the Web Store fail to resolve the dispute by agreement, the Buyer may refer the matter to the Consumer Disputes Committee.
The Consumer Disputes Committee is competent to resolve any disputes arising from the contract between the buyer and the Web Store.
The Commission's review of the buyer's complaint is free of charge.
The buyer may turn to the European Union Consumer Dispute Resolution Platform.


NB! By using the HELDRON OÜ website you have read and agreed to the above terms and conditions. HELDRON OÜ reserves the right to change the terms and conditions as necessary. All changes are posted on www.heldron.com


If you have any questions or concerns, please contact info@heldron.com.